Clients may cancel their subscription or service request for any of our services (including but not limited to OCR, CAPTCHA, and other digital services) at any time by notifying us through the designated channels provided on our platform.
Cancellations will be effective at the end of the current billing cycle. No further charges will be applied after the cancellation date.
2. Payment Processing:
All payments made through our portal are processed by a third-party payment gateway. This payment gateway is responsible for handling all aspects of the payment transaction, including processing, authorization, and settlement.
By making a payment through our portal, you agree to the payment gateway’s terms and conditions. We recommend reviewing their policies before completing a transaction.
3. Security:
The third-party payment gateway we use employs industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your financial information during the transaction.
While we strive to select reliable and secure payment gateways, we are not responsible for the security of the payment gateway’s systems or any breaches that may occur outside of our control.
4. Transaction Fees:
Some transactions may incur additional fees, such as processing fees or foreign exchange fees, depending on the payment method used and the policies of the payment gateway. These fees are typically non-refundable and are the responsibility of the client.
We are not liable for any fees charged by the payment gateway, including those related to currency conversion, international transactions, or other bank charges.
5. Payment and Refund Eligibility:
Purchased credits for any service are non-refundable. Once credits have been purchased, they cannot be refunded.
In the case of any payment issues, such as duplicate transactions or incorrect charges, clients should contact our support team immediately. We will work with the payment gateway to resolve the issue promptly.
6. Refund Process:
To request a refund for any exceptional circumstances, clients must submit a request through our support channel, including the reason for the refund.
Refunds, if approved, will be processed through the original payment method via our payment gateway and may take 10-15 business days to reflect in the client’s account.
7. Non-Refundable Services:
Custom services, rush orders, or any service that involves significant manual intervention, customization, or specialized processing are non-refundable.
Credits purchased for future use are non-refundable once they have been purchased.
8. Disputed Charges:
Any disputes related to charges for any service must be raised within 30 days of the charge. After this period, disputes will not be entertained.
If you have a dispute related to a payment made through the payment gateway, please contact us immediately. We will work with you and the payment gateway to resolve the issue as quickly as possible.
9. Payment Confirmation:
After a successful payment transaction, you will receive a confirmation email or notification from both the payment gateway and our portal. This confirmation serves as proof of payment.
If you do not receive a payment confirmation, or if you encounter any issues during the payment process, please contact our support team.
10. Limitations of Liability:
We are not responsible for any errors, delays, or interruptions in the payment process caused by the third-party payment gateway.
Any issues arising from the payment gateway's service, including failed transactions, unauthorized transactions, or other payment-related errors, should be addressed directly with the payment gateway provider.
11. Changes to Policy:
We reserve the right to modify this cancellation and refund policy at any time. Any changes will be communicated to clients through email or our platform.
12. Changes to Payment Gateway:
We reserve the right to change or update the third-party payment gateway used on our portal at any time. Any changes will be communicated to our clients through our platform.
13. Contact Information:
For any questions or concerns regarding this policy or payments made through the third-party payment gateway, please contact our support team at info@azapi.ai .